Extra work. Same fee.
Another revision, another request. The effort grows beyond what you agreed to charge.
How I help
Make requests and effort visible, with a clear process for reviewing and agreeing extras.
- Record
- Agree
- Bill
Business process consulting & automation
Protect your margins.
Get your evenings back.
10PM helps small service businesses fix the processes that erode profit, hold up billing and leave the founder chasing.
I’m Anne, a London-based consultant working across the UK. I help you find the right changes, then design and build the workflows, automation or apps to make them work.
15 minutes · Free · Bring one recurring problem.
Anne PeireWork directly with me Sound familiar?
The work keeps growing.
Something needs to change.
The work is done. The money isn’t in.
Billable details get missed. Approvals hold up invoices. Payment follow-up depends on memory.
How I help
Capture the work, prepare invoice drafts and give approvals and payment queries a clear owner.
- Capture
- Check
- Invoice
Everything waits for you.
Clients need chasing, answers sit in different places and the next step comes back to you.
How I help
Organise the information, responsibilities and reporting so your team can keep work moving.
- Share
- Assign
- Progress
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Advice, followed through
A practical solution.
Built around your business.
I start with how you work and what you want to achieve. The solution might improve an existing process, connect your tools or give you something bespoke.
Billing & paymentsCapture the work, prepare invoices and keep follow-up moving.↗Bespoke apps & portalsYour own app for customers, your team, or both.↗Client onboardingGet information, documents and next steps ready to start.↗A clear business pictureSee what needs attention without rebuilding a report.↗
Two ways to start
One problem to untangle.
Or several to prioritise.
One specific problem
Focused Process Review
£350 Fixed fee
For a specific frustration, such as client paperwork, enquiry follow-up or preparing invoices.
- A 60-minute working conversation
- A simple process map and up to three recommendations
- A 20-minute findings call
Several connected processes
Business Process Review
From £650
For connected problems across client work, billing and information, where you need to decide what matters first.
- A broader map of the agreed processes
- Three to five priorities ranked by impact
- Written findings and an action plan
Choose the scope that fits; you do not need both. Detailed design and implementation are scoped and priced separately.
- 01Understand
Map the problem and agree the priorities.
- 02Design
Check feasibility, then agree the build and fixed price.
- 03Build & hand over
Test the solution, document it and show your team how to use it.
Client stories
What changed
for their businesses.
Payroll services · FranceLess repeated work.
More room for the business.
Before≈12 hours
Now<1 hour
Invoicing, direct debits and onboarding connected for a business serving around 200 client companies.
Founder-reported admin time: a busy month with onboarding before; the three processes together now.
Read the Premium Paye case studyRecruitment agencyFounder-led · London
A clearer picture.
Better-informed decisions.
- Before
- Activity scattered across spreadsheets, email and notes.
- Now
- A relationship CRM, follow-up tasks and reporting in one place.
Built around the founder’s decisions, so she can read the activity instead of assembling it.
Read the recruitment case studyClient feedback
In my clients’ words.
“The necessary but tedious admin that used to take around 12 hours a month now takes less than one. That has given me more time to focus on another business project I wanted to start for quite some time.”
MarcFounder, Premium PayeRecruitment · London
“This will allow me to see the bigger picture and understand where to go next, using real data rather than guesstimates.”
From Zapier
Read full reviews
Eva“She really took the time to understand my business, and made sure everything she built was giving me time back.”
Nayma“She completely transformed our client onboarding process.”
Nick“Great experience! Anne delivered exactly what I wanted and more, really quickly.”
For founders & small service firms
Work directly with Anne.
I bring 15+ years in B2B technology sales and commercial leadership, including Fountain, Soldo and Verizon. I’ve also run a service business. At 10PM, I combine that commercial understanding with hands-on design and delivery.
“If a task does not need your expertise, it should not take your time.”
Before we talk
Frequently asked questions.
Costs, your time and what happens next.
More about the Process ReviewsCan 10PM help me protect my margins?
10PM helps protect margins by making extra requests visible, capturing billable work and reducing repeated effort. Anne recommends changes using your processes and records, so you can decide which improvements are worth the cost.
Do you provide advice, implementation, or both?
10PM provides both consulting and implementation. Anne identifies what should change, then can design, build, test and hand over the agreed solution. Each paid phase has its own scope and fee.
Do I need to know what to automate?
You do not need to know what to automate before contacting 10PM. Bring a recurring business problem. Anne examines how the work happens and recommends a practical change, which may involve a simpler process rather than new technology.
Which 10PM Process Review should I choose?
The £350 Focused Process Review examines one recurring process and provides a simple map and up to three recommendations. The Business Process Review, from £650, examines connected processes and ranks three to five priorities. Both include written findings; detailed design and implementation are priced separately.
How much of my time does a 10PM Process Review need?
The £350 Focused Process Review includes a 60-minute conversation, a 20-minute findings call and short preparation. The broader Business Process Review is designed to need under two hours of client time. Anne carries out the analysis and prepares the recommendations. The free 15-minute introduction is separate.
Will I need to change my software?
10PM starts with the software you already use. Anne checks whether it can support the agreed changes and explains any worthwhile alternatives, subscription costs and limitations before you decide.
What if automation is not the right answer?
A 10PM Process Review can recommend simpler steps, clearer responsibilities or better use of an existing tool. Anne recommends a build only where the evidence supports it; buying a Review does not commit you to implementation.
What happens after the Process Review?
After a 10PM Process Review, you keep the findings and choose whether to continue. Process Design and implementation are separately scoped and priced. An agreed build includes testing, documentation and a team handover, with support terms agreed in advance.
Let’s start with your business
What keeps coming
back to you?
Bring one recurring problem. We can talk through what is happening and the next step.
15 minutes · Free · [email protected]